Frequently Asked Questions (FAQs)
Product Customization
You can personalize products directly on the product page by uploading your logo, artwork, or text using our online design tool. Choose color, size, and printing options as needed. If you have specific requests like Pantone colors or precise placement, include them at checkout. Once submitted, our team reviews your design and usually sends a digital proof for approval.
Production starts only after approval. If you need help preparing your artwork, we offer design assistance for a small fee. Let us know if you'd like guidance—we’re here to ensure your product turns out exactly as expected.
Yes, a digital proof is sent for approval before we proceed with most custom orders. This proof shows how your design will look on the item. You must carefully review layout, colors, and spelling. Production begins only after your approval. Delays in proof approval will delay your
order. If no approval is received, and you’ve waived the process or don't respond in time, we may proceed, and responsibility for any errors lies with you. However, for most customized items, we insist on approval to ensure complete satisfaction.
Yes, some constraints exist. Complex designs may not reproduce well depending on the material or method. Small items or certain colors may have printing or embroidery limitations. Each product also has size and technique restrictions noted on its page. We do not accept content that’s offensive, inappropriate, or infringes on intellectual property. Any required rights must be owned by you. Once you approve the design and production starts, no changes can be made. We will notify you of any concerns before proceeding.
Absolutely. We offer basic design support such as logo creation, layout adjustments, or converting sketches into print-ready files. There may be a fee for detailed work, which we’ll quote in advance. We also have templates and clipart for inspiration. If you're unsure where to start, our team is happy to guide you and provide mock-ups. Think of us as your creative partner—we’ll help bring your idea to life.
Ordering and Payment
In Pakistan, local wallets such as JazzCash and EasyPaisa are supported. We can process bank transfers if preferred. All payments are handled securely through trusted third-party processors—we do not store your full payment details.
Prices are usually in PKR; international banks may convert based on their rates. Please note that Cash on Delivery is only available within Pakistan and not for international orders. Whether you're paying locally or from abroad, we offer multiple secure and convenient options for a smooth checkout experience.
Yes, full payment is required to start processing most orders. For large or high-value custom orders, we may accept a 50% deposit with the balance due before shipment. This arrangement will be clearly communicated and agreed in writing. We begin design and production only after payment is confirmed. Extended terms may be available for approved corporate clients. If you’re unsure about payment terms for a big project, please contact us. We aim to be flexible while ensuring timely execution and service quality. Always verify your payment details to avoid delays caused by failed transactions or chargebacks.
Please contact us immediately for any changes or cancellations. For non-custom items, we can usually make changes if the order hasn’t shipped. Customized orders require quicker action— ideally within hours—as we often begin design and production quickly. If production has started, cancellation may not be possible, and partial charges could apply. If we manage to stop the process, we’ll confirm and refund accordingly. Always review your order details carefully before confirming. We’ll work with you to resolve issues, but prompt communication is essential to avoid delays or additional costs.
Most products can be ordered individually—no minimum quantity is required. We welcome single-unit custom orders, such as a personalized mug or T-shirt. However, some low-cost promotional items may have minimum quantity requirements due to production constraints. These will be clearly mentioned on the product page. We also offer bulk pricing and discounts for larger quantities. If unsure, feel free to place a sample order or contact us to confirm. Our goal is to make ordering flexible—whether you need one item or one thousand, we’re happy to accommodate.
If you face issues during checkout, such as payment failure or system errors, please check if you received a confirmation email or a charge on your card. If unsure, contact us for clarification.
Try an alternative payment method if the issue persists. Common causes include incorrect card details, bank authorization failures, or poor internet connection. We can assist by offering alternative payment options or sending a manual invoice. If you’re accidentally charged without a completed order, we’ll verify and resolve it promptly. Just reach out—our team will help you complete your order smoothly.
Shipping and Delivery
Yes, we ship worldwide from Lahore, Pakistan. Our key regions include Pakistan, the USA, UK, EU, Middle East, and Asia-Pacific. We work with trusted couriers like DHL, FedEx, and UPS, as well as reliable local services. Shipping options and available methods appear at checkout based on your location and item. We do not ship to P.O. boxes or some military addresses. If there's a restriction or a customs issue with your destination, we’ll inform you and offer alternatives or a full refund. Rest assured, we strive to deliver wherever possible and serve customers across the globe with care and reliability.
Delivery depends on two parts: production and shipping. Non-custom products may ship within
1–2 business days. Customized items take longer, typically 3–7 days depending on order size and design approval. Shipping time varies by location and method—standard domestic orders take 1–3 business days, while international deliveries range from 5 to 14 days. Express options are available. Delays may occur due to customs, weather, or holidays. We provide estimated delivery dates and keep you informed if delays happen. Total delivery time = production + shipping. To avoid delays, approve proofs promptly and order ahead of important deadlines.
We offer Standard, Express, and Rush shipping options, depending on your location and the product type. During checkout, you can choose the delivery speed that best fits your needs. For domestic orders, we use reliable local couriers; internationally, we ship via DHL, FedEx, and similar services. Rush production may be possible on select products for an additional fee. If you have a tight deadline, contact us—we’ll try to prioritize your order and provide the fastest solution. Please note that expedited options may not be available for all regions or large- volume orders.
Once your order ships, we send a shipping confirmation email with the tracking number and courier details. You can use this to monitor your order’s journey. If you created an account, you can also log in and view order status and tracking under “Order History.” Some international shipments may have limited tracking once they leave Pakistan, but major couriers provide end- to-end updates. If you don’t receive your tracking information on time, check your spam folder or contact us directly. We’re happy to assist and ensure you stay informed throughout the process.
No, international orders may be subject to customs duties, VAT, or import taxes based on your country’s regulations. These charges are not included in our product or shipping prices. The courier will typically collect these fees before delivery. We declare accurate values and descriptions on customs documents and cannot mark packages as gifts or undervalue them. To avoid surprises, please check your country’s import policies. If a shipment is returned due to unpaid duties, reshipping charges may apply. We follow global e-commerce standards and always aim to keep you informed of any extra costs.
If your package is delayed, first check tracking. Some delays may result from customs or courier issues. If it’s lost or unusually delayed, contact us—we’ll follow up with the courier. In confirmed lost cases, we offer a refund or replacement. If a package is returned due to incorrect address or non-collection, we’ll notify you. If the error was on your part, you may need to cover reshipping costs; if it was ours, we’ll handle it. For damaged deliveries, notify us within 48 hours with photos. We will arrange a prompt replacement at no extra charge.
Returns, Refunds and Exchanges
Customized products are non-returnable unless there is a manufacturing defect or error on our part. Since these items are made specifically to your design, we cannot accept returns for change-of-mind or minor variations. Before production, we send you a digital proof for approval to prevent issues. If the product doesn’t match the approved design or has a quality problem, we will remake or refund it. Sample orders are available for large quantities to help you decide beforehand. Our aim is to deliver accurate, high-quality custom items, and we take quality control seriously to avoid dissatisfaction.
Yes. For non-custom items, we offer a 14-day return or exchange policy. The item must be unused, in original condition, and preferably in its original packaging. Contact us within 14 days of delivery to initiate the return. We’ll share return instructions, including an RMA number if applicable. Once we receive and inspect the item, we’ll issue a refund to your original payment method. Shipping charges are usually non-refundable unless the return is due to our error.
You’re responsible for return shipping unless the item was faulty or incorrect. Contact us before sending anything back.
If you receive a defective, damaged, or incorrect item, please inform us within 7 days (14 for non-custom products). Include photos if possible. Once we confirm the issue, we’ll either send a free replacement or offer a refund—whichever you prefer. For damaged items, retain the packaging as the courier might need it for inspection. If the item was damaged in transit, we’ll also assist through the shipping provider. We take responsibility for our mistakes and prioritize correcting them promptly. Our goal is to ensure complete satisfaction, even in rare cases where issues arise.
Contact our support team via email or phone with your order number and a brief explanation. Do not send anything back before receiving return instructions. We’ll provide the return address, an RMA if needed, and guide you on next steps. For defects, sending photos helps speed up resolution. For standard product returns, the item must be in unused condition. Once we receive the return, we’ll confirm the refund or send a replacement. We aim to make this process smooth, fair, and transparent. Just reach out—we’re here to assist you every step of the way.
For standard products, yes—you can request an exchange or return and place a new order within 14 days of receiving the item. The product must be unused and in original condition. For custom items, we generally cannot offer exchanges for different sizes or colors, unless the item is defective. Since custom products are made to your specifications, they cannot be resold or altered. If you're unsure about sizing or colors for large orders, we recommend ordering a sample first. We’ll gladly help with any pre-order clarifications to prevent post-order issues.
Bulk Orders, Corporate Services and Discounts
Yes. We provide volume-based discounts on many products. The more units you order, the lower the unit price. For large or custom corporate orders, we recommend contacting us for a personalized quote. We may also suggest cost-effective production methods to suit your budget. We support events, campaigns, and company gifting. Approved corporate clients may receive flexible payment terms, dedicated support, and reordering options. Promotional offers and seasonal discounts are occasionally available on our website or via newsletter. Non-profits and schools may also qualify for special rates. We’re happy to offer competitive pricing and build long-term partnerships—just reach out with your requirements for a custom quote.
Yes. You may order either a blank product sample or a custom pre-production sample. Blank samples help assess material and size, while pre-production samples display your design. There may be a nominal charge, which can sometimes be credited towards your final order. Sample availability depends on the product type, and turnaround times may vary. Digital proofs are usually provided free, but physical samples are advisable for bulk or high-value orders. If needed, contact us to arrange a sample before placing a full order. This helps ensure confidence in your purchase and satisfaction with the final result.
We offer tailored arrangements for repeat customers and corporate clients. If you place frequent or high-volume orders, we can set up a corporate account with options such as saved branding assets, extended payment terms, and volume-based rebates. For resellers, agencies, or designers ordering on behalf of clients, we may provide exclusive discounts or referral incentives. While we don’t operate a public loyalty program, loyal customers often receive custom benefits and early access to promotions. Stay subscribed to our updates for occasional discount codes and news. If you feel you qualify for a long-term partnership, just contact us— we’ll be happy to discuss.
Account and Order Tracking
No, you can check out as a guest. However, creating an account is recommended for convenience. With an account, you can track orders, view past purchases, save shipping details, and re-order more easily. You’ll still receive order confirmations and updates via email whether you have an account or not. Be sure your email is valid and monitored, as we send important updates like proof approvals and shipping notices there. Your account also allows you to store artwork for future use. If you order frequently or value easy access to order history, an account offers a more seamless experience.
Once your order is placed, we send a confirmation email. For custom items, you may also receive a design proof for approval. When the order ships, a shipping confirmation with a tracking link is emailed. If you created an account, you can log in to view real-time status under your order history. Tracking details include shipment location and estimated delivery updates.
For international orders, tracking may shift to a local courier. If you face issues accessing tracking or updates, contact us directly and we’ll help you locate your order promptly.
Yes. You’ll receive timely updates at every key stage: order confirmation, proof (if needed), production start, and shipping. The shipping confirmation will include tracking details. For longer production timelines, we may provide updates or notify you of any delays. Follow-up emails may also be sent after delivery to ensure your satisfaction and invite feedback. Most communication is via email, so please check your inbox and spam folders regularly. If there’s anything urgent or unclear, don’t hesitate to contact our support team. We aim to keep you fully informed from order to delivery.
Privacy and Security
Yes, your information is protected using industry-standard encryption (SSL/TLS), which secures data during transmission. We do not store full credit card details on our servers. Payments are processed via trusted third-party providers that comply with strict security standards (PCI DSS). Internally, only authorized personnel have access to your data, and our systems are safeguarded with firewalls and regular security updates. We prioritize data protection and continuously monitor for any vulnerabilities. Whether you’re placing a small order or a corporate bulk request, your privacy and security are treated with the highest level of care and professionalism. If you have specific concerns, feel free to contact us directly—we’ll gladly address them.
We only collect data necessary to fulfill your orders—such as your name, contact info, shipping address, and payment method. Your data is used solely to process transactions, provide updates, and improve our services. We do not sell your personal information. Third parties involved in processing payments, shipping, or emails are bound to protect your data and use it only for the intended purpose. You can request access, correction, or deletion of your data at any time. We comply with relevant data protection laws, including GDPR where applicable. Full policy details are available on our website. Your privacy matters to us.
Contact and Support
You can reach our customer support via email, phone, or the contact form on our website. Email is ideal for detailed inquiries or sharing design files. Phone support is available Monday to Friday, 9:00 AM – 5:00 PM (Pakistan Time). If you call outside business hours, leave a message and we’ll respond the next working day. You may also write to our mailing address (listed on our website), though email or phone remains faster. Whether you need help placing an order, reporting an issue, or seeking guidance, our team is here to assist promptly and professionally. Your satisfaction is important to us.
We aim to respond to all emails within one business day, often within a few hours. During working hours, phone support is also available for immediate assistance. We try to accommodate international customers by checking messages beyond standard hours. Our support team is small but attentive—you’ll receive personalized help, not automated replies. We focus on resolving most queries in the first interaction, or as quickly as possible if follow-up is needed. Whether pre-sales advice or post-order support, we’re here to help. Our goal is to provide friendly, reliable service and build lasting relationships with our customers.
